Design Specifications

Our products are intentionally designed.  We cannot offer major changes to any piece beyond the personalization options stated on the product page.

When you receive a proof, it is your responsibility to review it for any errors, such as spelling, date, or punctuation.  Once your item has been approved and is sent to print, we cannot make any further changes. If your item has been sent to print with an error that you failed to correct during the proofing process, you will be responsible for any reprinting costs.

Pricing

Any and all pricing listed on this website represents the full retail price in United States dollars.

We are required to collect sales tax from you even if you reside in a state wherein we have no physical presence, pursuant to South Dakota v. Wayfair.

Shipping

Shipping times indicated at checkout are transit times only and do not include production time. Production time is separate and should be taken into account when selecting your shipping option. Please be aware that transit times provided by shipping companies are not guaranteed.

All wedding suites shipping to a location in the US are shipped via UPS Standard Ground, which may take between 1-5 business days depending on your location.  Once an order is shipped, we can no longer be responsible for its handling. A tracking number will automatically be assigned to the shipment, but we will have no access to information regarding progress of the shipment beyond the tracking information provided by UPS.  Because we ultimately cannot control the final timeline of the shipment once it has been turned over to UPS, we strongly encourage you to place your order as early as possible to avoid any delays. We are not responsible for any loss(es), delay(s), or damage(s) incurred during shipment.

Returns and Exchanges

Because our products are made specifically to your specifications, and supplies needed for your order are prepared once your order is placed, orders are not eligible for return, refund, exchange, or cancellation.  If there is a printing error due to a mistake on our part, the item will be reprinted at no cost to you. If there is an error in the proof provided to you and you approve the incorrect design and/or wording, you will be responsible for the cost of reprinting.

Privacy

We strongly respect your privacy.  In order to fulfill your order, we may require that you provide us with certain personal information.  Such information will not be used for any purpose beyond communicating with you and fulfilling your order.  We will never share or sell your information with or to any third party. For more details, please read our Privacy Policy.

Copyrights

All designs, images, works of art, and products displayed, advertised, and/or sold on this website or on any item you order therefrom are the sole property and copyright of Ellis & Mae, LLC, unless explicitly indicated otherwise.  All designs, images, works of art, and products used and/or conveyed during the proofing process are the sole property and copyright of Ellis & Mae, LLC. These designs, images, and works of art may not be used for personal use, reproduction, creation of derivative works, or otherwise.  All content on this website is copyrighted upon its creation, and is governed by the United States Copyright Act of 1976 (USCA). No design, image, work of art, or product sold on this website or provided to you at any stage of the design process shall be deemed a work made for hire under the USCA unless explicitly stated otherwise.